Q: How does working with an American virtual assistant (who is living in Israel) work?

A: Working with one of our American virtual assistants is just as effective as working with an assistant who is right there in your office. Our virtual assistants can literally handle everything for you -- answering your phones, mailing letters and cards on your behalf, invoicing your clients, entering data onto your computer in your office in the USA, updating your blog posts and web site, searching the Internet, and much more -- all from her home in Israel.

We have created a system -- using free tools like Google Documents, Gmail Calendar, LogMeIn.com, and others -- to make it possible for your American virtual assistant to seamlessly and efficiently do all of the same work for you and your business that she would be doing if she was sitting in your office.

Q: How many hours/week do clients work with their American virtual assistants?

A: Our clients typically need ongoing, part-time administrative support, usually somewhere in the range of 5 -15 hours/week.

However, we do have some clients who need full-time administrative help, up to 40 hours/week, which we are able to accommodate as well.

Q: Do I have to commit for a certain number of months or years?

A: No. You can sign up and try out working with one of our American virtual assistants for a month, or you can stay working with her for years. It's up to you.

Q: Are there any minimum amounts of hours per week that I have to sign up for?

A: No. There are no weekly minimums, and your American virtual assistant will only bill you for the hours that she has worked for you. Some weeks you may have 3 hours of work; others you may have 10 hours. Whatever you need, your American virtual assistant will help you and will only bill you accordingly.

Q: Are there any cancellation fees?

A: No. There are no cancellation fees; you can cancel at any time without incurring any fees of any kind.

Q: How do I call my American virtual assistant? Can she call me? Do I have to pay for the phone calls?

A: Each of our American virtual assistants has her own US phone number with unlimited calling to and from the United States and Canada. (Our American virtual assistants are able to get these numbers through VOIP -- Voice over Internet Protocol.)

Q: Who provides her internet access?

A: Each of our American virtual assistants provides her own computer with high speed internet access at no charge to you.

Q: What languages do the American virtual assistants speak?

A: Since each of our virtual assistants is an American citizen and was born, raised, and attended college in the USA, each is a native English speaker (just like you!).

In addition, we also can place with you a virtual assistant who speaks fluent English PLUS either Russian, Yiddish, or Hebrew.

Q: Why is your company called 'Secretary in Israel'?

A: Our business is called 'Secretary in Israel' because all of our American virtual assistants currently live in Israel, even though they were all born and raised in America. What this means for you as a business owner is that you get the best of both worlds -- the talent, experience, and convenience of hiring an American assistant but at international, outsourced, reduced rates.

Q: What is the professional and educational background of your American virtual assistants?

A: In order to serve you better, we offer 3 levels of American virtual assistants:

• Executive Virtual Assistants: Each are American college graduates who have 7 - 15 years of work experience assisting C-Level executives in Fortune 100 companies, including Google, Merrill Lynch, Goldman Sachs, Monster.com, and others.
  
  
• Senior Virtual Assistants: Each are American college-graduates who have 7 - 15 years of work experience performing administrative and secretarial work in offices.
  
  
• Virtual Assistants: Each are American college-graduates who have 2 - 4 years of work experience performing administrative and secretarial work in offices.
  
  

Not only are our American virtual assistants highly experienced, but they are extremely well educated. They have graduated from some top colleges in the United States, including Harvard, Cornell, NYU, Barnard, UCLA, UC Berkeley, Washington University, University of Michigan, UC San Diego, Boston University, and others.

Q: How many year(s) will I work with my American virtual assistant?

A: Our goal is to help you create a long-term working relationship with your American virtual assistant. A long-term working relationship benefits you, as it helps you save precious time and money. The more familiar your virtual assistant is with your business, the faster she will be able to get things done for you. In addition, you'll save time and money, as you won't have to locate and train a new assistant the longer your virtual assistant stays with your business.

Q: What if the first American virtual assistant that you place with me doesn't work out, for whatever reason, and I want a new American virtual assistant?

A: Secretary in Israel LLC guarantees the high quality our American virtual assistants. We personally screen and interview each of the American virtual assistants that we place with our clients, and we check their references. Secretary in Israel only places those American virtual assistants whom we feel are high quality and will provide benefit to you and your business.

If for any reason you are not satisfied with the American virtual assistant whom we have placed with your business, we will find you a replacement American virtual assistant within 1 - 3 business days at no additional charge to you.

Q: How long does it take for me to get an American virtual assistant through you?

A: Once you have signed up with Secretary in Israel, we will place an American virtual assistant with your business within 1 - 3 business days.

Q: Will I get only one assistant through you? Or will many different virtual assistants have access to my information?

A: Secretary in Israel matches you with one American virtual assistant who will help you run your business. Your business information is safe with her and will not be shared with the company at large.

Would You Like to Learn More?

To learn more about the benefits that our clients are receiving, please visit our client testimonials page.

Or, if you'd like to learn how you can save time each day, please contact a member of our New York City virtual assistant team via: our email contact form or our toll-free phone #: (800) 586-1540.

We'd love to speak with you during our business hours, which are Sunday - Thursday, 8:30 am - 5:00 pm EST.